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Informa Quality

Saturday, June 30th, 2012

For the manager of Informa Supermal

Six months ago we purchased a sofa from your store. We were very happy with the style and the colour. We brought it home and for six months it has been a welcome addition to our living room. It is the centerpiece of activities, conversations and family moments.
We have made a few purchases from your store and have subsequently recommended your store to family and friends. Due to our previous positive experiences, we were not prepared to be disappointed.
Unfortunately, a little less than a month ago(five months after purchase) we noticed that the fabric had split and was cracking in a few areas. We brought this to the attention of your customer service people. We produced a receipt.
Informa Supermal then sent someone to our home to verify the damage.
We were subsequently informed that Informa did not guarantee its products.
We wish to lodge a formal complaint.
We request adequate repair, replacement, or a full refund.
Your prompt reply is expected.

Regards, Wayne Duplessis

Very disappointed by the customer service at a local furniture shop.
We bought a nice-looking sofa, and after less than six months the fabric has split and cracked in numerous places. We brought this to the store’s attention, along with the receipt and were told that there was no guarantee.
This after they sent someone to the house to verify the damage.
If you have no guarantee or return-policy then why go
through the charade of investigating customer complaints?

Informa Supermal

An Ideal World(trademark pending)

Saturday, January 21st, 2012

In an ideal world all English teachers would be CELTA/TEFL/TESOL certified and hold four year teaching degrees. They would all speak perfect American or British English, and be from the USA, the UK, Australia, New Zealand, Canada, South Africa, Barsoom, East Anglia or whatever we designate as a nation of Native-English speakers.
Wouldn’t those conditions be wonderful?
Who would the conditions be ideal for?
For government officials anxious to score points and make quotas, perhaps. Unlikely they help students anymore than the current system in South Korea has benefited anyone … not teachers, not school owners, not recruiters, and not the students in need of teachers.
Students need teachers who are knowledgeable, informed, willing to learn, active and involved. They do not need a particular accent, nor do they necessarily need a degree-trained teacher. Their teacher needs the structure that an intensive teacher-training program offers, especially one that is grounded in current practices and theory and makes use of real classroom situations.

Please inform me of one English major who acquired actual teaching skills in university. Having knowledge of Mark Twain, Chaucer and Cervantes is all well and good, but it doesn’t help you teach a class of 14 year-old 2nd language speakers whose world view is shaped by four hours of Warcraft every night.
It’s time for governments, South Korea, Indonesia and China to wake up and smell the white board.
Students and schools don’t need teachers with good papers, they need teachers who can elicit intelligent feedback, encourage interaction, and motivate good communicators. Train the teachers who are here, and hire those who wish and show an aptitude to teach. Hire teachers based on what they teach like, not what they look like. Hire local and foreign teachers. Cultivate a culture of awareness, improvement and involvement.
If a new paradigm is to be embraced let it be one based on need, common sense and sustainability.

Hope for the year ahead

Sunday, December 25th, 2011
Whatever your believe,faith or hope ... may the season bring you and yours health,happiness,security and prosperity

Tefl certification courses for October,November and December

Thursday, September 1st, 2011
TEFL Indonesia in Surabaya will hold TEFL certification courses in October, November and December. Join us. Apply here Course Videos Remaining Course dates for 2011 28 November - 23 December

Why join our TESOL Course in Surabaya, Indonesia?

Wednesday, June 22nd, 2011
With a wide variety of social and cultural activities, water sports and other activities, vibrant nightlife, delectable Indonesian cuisine, friendly people and close proximity to an abundance of teaching opportunities, Surabaya(and surrounding ... [Continue reading this entry]

Details of Surabaya’s Tefl course

Wednesday, June 22nd, 2011
TEFL means Teaching English as a Foreign Language, and it's a certification that is required by learning institutions to teach abroad. The current demand for teachers is huge. Upon completion you will have the credentials required to work or Teach English ... [Continue reading this entry]

Raison d’être to travel overseas

Sunday, December 12th, 2010

Top Ten reasons to TEFL

There are various reasons to leave home

We’ll try and focus on a few of the more positive motivations.

Money,adventure,love,experience,health and finally having some photos on Facebook that don’t have weird family members ... [Continue reading this entry]

Going swimming

Monday, December 6th, 2010
We're going to swimming today Wyatt is excited We're meeting some friends visiting from Australia We'll post some photos later

Course schedule

Sunday, December 5th, 2010
Teacher training Historic Surabaya. Surabaya is an ancient city, with a rich history. It's a tale that has been written in the blood, hopes and accomplishments of the amazing people who have lived here. From ... [Continue reading this entry]

Passages strange,inevitable and regrettable

Tuesday, June 29th, 2010

It's completely in your hands where you want to place the items in the brief list I'm about to share with you. Is it a strange, inevitable or regrettable event? My holiday is coming to an end this week ... [Continue reading this entry]