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Informa Quality

Saturday, June 30th, 2012

For the manager of Informa Supermal

Six months ago we purchased a sofa from your store. We were very happy with the style and the colour. We brought it home and for six months it has been a welcome addition to our living room. It is the centerpiece of activities, conversations and family moments.
We have made a few purchases from your store and have subsequently recommended your store to family and friends. Due to our previous positive experiences, we were not prepared to be disappointed.
Unfortunately, a little less than a month ago(five months after purchase) we noticed that the fabric had split and was cracking in a few areas. We brought this to the attention of your customer service people. We produced a receipt.
Informa Supermal then sent someone to our home to verify the damage.
We were subsequently informed that Informa did not guarantee its products.
We wish to lodge a formal complaint.
We request adequate repair, replacement, or a full refund.
Your prompt reply is expected.

Regards, Wayne Duplessis

Very disappointed by the customer service at a local furniture shop.
We bought a nice-looking sofa, and after less than six months the fabric has split and cracked in numerous places. We brought this to the store’s attention, along with the receipt and were told that there was no guarantee.
This after they sent someone to the house to verify the damage.
If you have no guarantee or return-policy then why go
through the charade of investigating customer complaints?

Informa Supermal

Ray Bradbury

Wednesday, June 6th, 2012

Thank you Ray Bradbury. You will be remembered by those who still think, still read, and still dream.

An Ideal World(trademark pending)

Saturday, January 21st, 2012
In an ideal world all English teachers would be CELTA/TEFL/TESOL certified and hold four year teaching degrees. They would all speak perfect American or British English, and be from the USA, the UK, Australia, New Zealand, Canada, South Africa, Barsoom, ... [Continue reading this entry]

Hope for the year ahead

Sunday, December 25th, 2011
Whatever your believe,faith or hope ... may the season bring you and yours health,happiness,security and prosperity

Tefl certification courses for October,November and December

Thursday, September 1st, 2011
TEFL Indonesia in Surabaya will hold TEFL certification courses in October, November and December. Join us. Apply here Course Videos Remaining Course dates for 2011 28 November - 23 December

Lilik Rahayu

Sunday, July 3rd, 2011
[caption id="attachment_328" align="alignnone" width="286" caption="Lilik Rahayu"]
Momma[/caption] Lilik Rahayu and her family
Momma,her sisters, and her ... [Continue reading this entry]

Why join our TESOL Course in Surabaya, Indonesia?

Wednesday, June 22nd, 2011
With a wide variety of social and cultural activities, water sports and other activities, vibrant nightlife, delectable Indonesian cuisine, friendly people and close proximity to an abundance of teaching opportunities, Surabaya(and surrounding ... [Continue reading this entry]

Details of Surabaya’s Tefl course

Wednesday, June 22nd, 2011
TEFL means Teaching English as a Foreign Language, and it's a certification that is required by learning institutions to teach abroad. The current demand for teachers is huge. Upon completion you will have the credentials required to work or Teach English ... [Continue reading this entry]

Videos of TEFL course in Surabaya

Wednesday, June 22nd, 2011
Located right in Surabaya and near some of the most beautiful beaches and scenery in the world, our TESOL Course Indonesia center is, if not in paradise, at least next door to it.

... [Continue reading this entry]

Happy birthday to friends from my childhood

Tuesday, March 22nd, 2011
An achievement Turning eighty. It's been done before, but it seems special when the individual, or individuals in this case, represented youth and vitality for a generation. Never mind that one of them wore a rug ... he was still cool. ... [Continue reading this entry]