My rtw ticket
/begin rant
Well I went back to the Qantas office this morning, I thought I would just be picking up my newly reissued ticket… hahaha, right.
They had already called American about reissuing my ticket because all the information they needed wasn’t on the original ticket. (???)
So once I got there they tried to reissue it several ways, failing each time. Eventually they figured out how to reissue it (half of the staff there ended working on it). Apparently the problem was, since my ticket type is no longer offered (current rtw tickets available have a lower total number of flights on them) their system wouldn’t let them reissue a ticket that exceeded the current requirements. Essentially the problem was that the new tickets issued aren’t big enough for all the information the old tickets had, great changeover system they have in place eh?
I also discovered a couple more things I was misinformed about by American airlines personal during this process too, very unimpressed with their service… The last person I talked to there (wish I remembered her name…) gave me blatantly wrong information about:
a. where I could have the ticket reissued
b. the amount I would have to pay extra in destination taxes (due to my change of destination)
Also when I originally booked the ticket with them it took 3 phone calls over a week or so to actually get it booked properly.
Qantas service on the other hand, in the Hobart, Tasmania office I may add, hardly somewhere this sort of issue is going to come up very often and despite the fact that the ticket reissuing was very complicated and took some considerable time, was good.
AA are moving themselves into my black list to join NWA. I still do have 3 flights with them at the end of my trip, unfortunately, though I’ve never had any real problems with them in-flight, I am just angry with them now.
/end rant
The end result was positive though, since it was reissued as an e-ticket, not another paper ticket. Now it wont confuse every checkin desk attendant for the rest of my trip. Since it was reissued it is a totally new ticket. New booking number and everything, and this time it is a Qantas booking, not AA so I no longer need to deal with American for anything. I’m very happy about that fact. Technically I can (and always could have) called any of the Oneworld alliance airlines I’m flying with to changes dates or seats or anything to do with my ticket, but it’s much easier to deal with the people where you have a booking reference number.
On the other issue of the day, I also got somewhere on car sharing. It started with me and one other guy and now we have 4 people all together. Sharing a car for the next 10 days, we’re leaving Hobart tomorrow. Split 4 ways rental cars are very cheap, now I can actually afford to travel around down here.
and just cos I can, while I’m getting free internet while sitting in the road. Here’s a picture from Hobart…
Tags: In-RTW, Travel
Adam
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