a threat to call your local MPP on the hospital’s satisfaction website accomplishes!
While looking for the hospital administrator’s contact info I came across a place where you could comment on anything related to service & patient care. Not really expecting anything but figuring it was worth a try I aired my grievances with a note that if I didn’t receive a response that day I would be forced to contact my MPP.
I was pleasantly surprised when a couple hours later the phone rang, the hospital rep said she was looking into my concerns & I would have some answers shortly.
Lo & behold in less than 3 hours I had answers to all my questions, arrangements had been made for mothers transfer back to the retirement home’s nursing care section, the next day + she had been given the green light to travel.
Of course it wasn’t that straight forward as there was some bureaucratic BS to wade through, but then superfluous simple serpents must, on occasion, do something to justify their jobs. However all went smoothly as I figured out how that game was played years ago.
The next afternoon when I went to visit & assure myself that all was well, I find her in her old room, where there is next to no supervision instead of the wing agreed upon in discussions with the hospital.
Actually fate played a helping hand in resolving this situation as the head nurse of that section turned out to be an former driver of mine, who had moved on to a better job. So that when I voiced my concern saying that their nurse agreed with me, there was instant compliance!
Some times it’s a matter of stumbling on the right place to air your grievances & others it’s knowing the right people to obtain the appropriate care in Canada’s wondrous, socialist health (un)care system!
Now with the care problems stabilised it’s time for a mini road trip, in Mr Checker, to Eastern Ontario, where I can practise my French & get some real Poutine & couch surf at a friends. Then on the way home, stop at mother’s lawyer’s office to complete some paper work so we can squeeze some moula out of her insurance company for her injuries resulting from the accident. Next stop will be at her TD Canada Trust bank branch to straighten out the POA & setup online banking. I absolutely refuse to have any dealings with the morons at the Bowmanville branch, other than file a complaint over their incompetence!
With things pretty well taken care of on this end, it’s just wait until September to see what happens on the El Salvador end!