Sydney to Adelaide
Thursday, February 22nd, 2007January 2-8
Now that the holidays were over, it was time for a headlong dash to Darwin where we were scheduled to fly to Bali on January 18th. That gave us very limited time to enjoy everything in between so we made the decision to extend our stay in Australia by a week. Since we had a Quantas flight, we thought this would be simple, but were told by the airline that the change was free but had to be initiated by the agent who booked the ticket. Even when I begged, the agent on the phone told me there was no way for him to access the reservation to make the change. I then had to contact our agent at Airtreks who informed me that we would be charged US$50 per ticket to request the change. I reminded her of all the business we had given them and that we still had to book the tickets for the remaining half of our trip but she wouldn’t budge and said it was Airtreks policy. We ended up going directly to a Quantas office in Melbourne and Claude convinced the agent to make to change for us for only AUS$25 per ticket (he says I just didn’t ask the right way the first time). Needless to say, we won’t be giving Airtreks any more of our business and I’ll let Claude do the negotiating from now on. [read on]
tambour